Archive for December, 2006

OK – photo quality aside, this dude is not just a hall of fame blues man, but one amazing performer. I just finished seeing him play and this show immediately jumps to near the top of my favorite live shows list.
Kelli got me tickets to the show as a bit of a surprise [...]


In my last post I hinted at an idea that I think is really powerful in creating positive experiences for people:
impressions = experiences – expectation
I’ve had many experiences that illustrate this idea, but one positive experience that I had in the last few days was with the new promotional video games put out by Burger [...]


Just a few things that had me thinking today:

When I’ve completed a task I don’t want to this guy given credit. Good or bad I’ll take it myself.
A friend went to see a Christmas concert over the weekend. The tickets promised free cheese and wine. When she arrived she sat at a [...]